Policies
Shipping Policy:
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Free Shipping: We offer free shipping on all orders, no minimum purchase required. Whether you're purchasing one item or several, your shipping is on us!
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Processing Time: Please allow 3-5 business days for order processing before shipment. Once your order has been processed, you will receive a confirmation email with tracking information.
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Delivery: Orders are shipped via standard shipping methods unless otherwise specified. Delivery times may vary depending on your location and selected shipping method.
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UK or Canada Shipping: For orders being shipped to the UK or Canada, a flat rate of $20 will be applied. This fee ensures prompt and reliable delivery to our valued customers in these regions.
Return Policy:
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30-Day Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Please note that items must be returned in their original condition and packaging.
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How to Return: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item(s).
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Refunds: Once we receive your returned item(s), a refund will be issued to your original form of payment within 5-7 business days. Please note that shipping fees are non-refundable.
Thank you for choosing Hair Virgo! If you have any questions or concerns regarding our shipping or return policies, please don't hesitate to contact us.